You can find the lid seal you need for your machine in the spare parts section.
Viking models: all parts stocked
Henkelman models: most parts stocked
All other models: basic parts and technical advice only
Browse all common vacuum packer spare parts here.
Our standard warranty time on new vacuum packers is 12 months. For reconditioned or second hand vacuum packers our warranty period is 3 months. Standard Warranty period may vary based on an agreement at purchase.
Risk assement documents for Viking branded machinery is supplied on a need basis. Contact us for these documents. Call 1300 88 99 51 or email [email protected]
Refer to our programming guide.
For a Bench Top model - Every 8-10 months for normal use. For a Free Standing or Swing Lid model - Every 6-8 months for normal use.
Whenever you change the oil.
Every 4-6 months for normal use, otherwise if dark burnt lines are showing through.
You must make sure the area where the lid seal makes contact with the frame is cleaned every day.
Yes, the Viking Vacuum Packers have a pre-programmed conditioning cycle which you should run once a week.
This is not recommended as it does not allow for moisture to evaporate, however it is suggested that you store it in a dry place when not in use.
There is only 3 things this could be caused by; 1. The air was never removed fully 2. The seal has broken 3. There is a hole in the bag The simple way to check this is to place the whole bag into a bucket of water and then see if any bubbles rise to the surface when you squeeze the bag, then you will be able to find the fault.
You can get the parts needed from Viking Food Solutions, and furthermore we are more than willing to offer you free over-the-phone support.